Q: When will I know for sure if the app is going away?
A: We’re committed to keeping you informed about the future of IT’S YOUR POWER. The program is currently slated to end September 30, 2020, but it is possible that the program will be extended. We anticipate to know more information September 23. We will continue to update this page, as well as email correspondence, as we learn more.
Q: What is the reason the app may be suspended?
A: AEP Ohio may not have regulatory approval to continue this service beyond September 30, 2020.
Q: If I can no longer use the Energy Bridge, can I return it?
A: Yes, to return the Energy Bridge, please contact IT’S YOUR POWER support at YourPowerHelp@AEP.com or 877-427-0626 to request a free return label. Once you receive your return label, simply package the Energy Bridge and drop it in the mail.
Q: Can I continue to use the Powerley thermostat in my home?
A: Yes, you can continue to use the thermostat, however the scheduling and remote control features will not be available. You will be able to manually adjust your thermostat mode and temperature setting using the buttons on the face of the thermostat.
Q: How can I continue to use the connected devices (smart lights, plugs, etc.) in my home?
A: Many smart home devices can be controlled by their manufacturer applications. There are also universal smart home hubs that may also be used. Please check the device manufacturer's website for compatible applications or products.