Q: Why is the IT'S YOUR POWER app being discontinued?
A: IT'S YOUR POWER was funded under AEP Ohio's energy efficiency portfolio which has ended. AEP Ohio has not recieved regulatory approval to continue this service.
Q: Do I need to return the Energy Bridge?
A: No, you are not required to return the device, however we encourage you to responsibly recycle the Energy Bridge. Please contact IT’S YOUR POWER support at YourPowerHelp@AEP.com or 877-427-0626 for assistance identifying recycling options.
Q: Once the program ends, can I use the Powerley thermostat in my home?
A: Yes, you can continue to use the thermostat, however the scheduling and remote control features will not be available. You will be able to manually adjust your thermostat mode and temperature setting using the buttons on the face of the thermostat.
Q: I do not see my connected device in the list above, am I still able to use the device?
A: Many smart home devices can be controlled by their manufacturer applications. There are also universal smart home hubs that may also be used. Please check the device manufacturer's website for compatible applications or products.
QUESTIONS? Please contact IT’S YOUR POWER support at YourPowerHelp@AEP.com or 877-427-0626.